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Notice of Privacy Practices for Northwest Family Services (NWFS)
This Notice is effective September 1, 2015

Northwest  Family Services is committed to protecting the privacy of its users and  customers, making your internet experience with us safe. The names and  email addresses you give us are NOT sold for any type of solicitation.

NWFS'  websites operate on secure data networks protected by industry standard  firewall and password protected systems. Any sensitive information,  such as a customer’s credit card number collected for a commerce  transaction, is encrypted prior to transmission.

Because you are  participating in a Natural Family Planning (NFP) class and the  information being transmitted electronically contains what is considered  protected health information, Northwest Family Services (NWFS) is  required to provide you with this Notice of Privacy Practices under the  federal Health Insurance Portability and Accountability Act (HIPAA).  NWFS is required to:

  • Maintain the privacy of your protected health information.
  • Provide this Notice of our legal duties and privacy practices for use and disclosure of your protected health information.
  • Follow the terms of this Notice.
  • Communicate any changes in this Notice to you.

For more information about HIPAA, see

This  Notice describes how we may use or disclose your protected health  information, with whom that information may be shared, and the  safeguards we have in place to protect it. The Notice also describes  your right to approve or refuse the release of specific information,  except when the release is required or authorized by law. We reserve the  right to change this Notice. We reserve the right to make the changed  Notice effective for health information we already have, as well as any  information we receive in the future. If we change the Notice, the  changed notice will be posted on our web site, available in our office,  and mailed, as appropriate.

We will provide you with an  Acknowledgment and Consent by which you can acknowledge your receipt of  this Notice and consent to our use and disclosure of protected health  information as described in the Notice. Our intention is to make you  aware of the possible uses and disclosures of your protected health  information and your privacy rights. Our provision of services will not  be conditioned upon your signing the Acknowledgment and Consent. If you  decline, we will continue to provide you with education and will use and  disclose your protected health information for education, payment, and  health care operations when necessary.

How We May Use Your Protected Health Information

We  will use and disclose your protected health information to provide,  coordinate, and manage your NFP instruction. The sharing of health  information for instructional purposes may progress to others involved  in your education. For example, our office staff may be asked to mail  you materials specific to your circumstances. In addition to  communicating with you at class, we may need to contact you from time to  time. To communicate with you regarding your education, we will use the  names, addresses (street and email), telephone numbers (land line for  home and office, cellular telephone, facsimile) and other contact  information you provide to us. We will assume that when using the  information you provide, we may leave messages on answering systems at  those numbers, send facsimiles, and send mail and email without calling  first to confirm your presence at the machine at the receiving end or  confirming your exclusive use of the address. For instance, we might  leave a message on your voicemail to confirm your follow up appointment  or send a letter with a review of charting information you have  provided. When doing so, we are always required to use our best judgment  and comply with all applicable privacy and other laws regarding the  manner and type of disclosure under the circumstances. You may request  that we communicate with you using alternative means or an alternate  location. We will not ask you the reason for your request. We will  accommodate reasonable requests, when possible.

Your  protected health information will be used, as needed to obtain payment  for your educational services. We will use and disclose protected health  information when we send bills for services to you, often with  accompanying documentation and information that identifies you, the  services in which you are participating, and materials received.

Educational Services Operations

We  may use or disclose, as needed, your protected health information to  provide NFP instruction. These activities include but are not limited to  performing quality assessments, oversight, and staff reviews, training  of NFP Instructors, and conducting or arranging for other educational  activities. We may use or disclose your protected health information to  remind you of your appointment or to provide you with health information  of interest.

Individuals Involved in Your Health Education
Unless  you object, we may disclose to a member of your spouse, relative, or  other person you identify to us, your protected health information that  is related directly to that person's involvement in your education. We  may also give protected health information to a SymptoPro Instructor,  business associate or consultant in order to serve you or obtain payment  for your course. Disclosure will always be reasonable and is to the  minimum extent necessary.

Your Rights Regarding Your Health Information
You  may exercise the following rights by submitting a written request by  mail to the Privacy Officer of NWFS at the address listed under Contact  Information below. 

Right to Inspect and Copy
You  may inspect and obtain a copy of your protected health information that  we maintain for as long as we maintain the protected health  information. This includes educational records and any other records we  use in offering health education to you. You have the right to request  the information in a format other than photocopies. We will use the  format you request unless we cannot practicably do so. You must make a  request in writing to obtain access to your health information. You may  obtain a form to request access by using the contact information listed  at the end of this Notice. We will charge you a reasonable cost-based  fee for expenses such as copies and staff time. You may also request  access by sending us a letter to the address at the end of this Notice.  If you request copies, we will charge you $1 for each page and $40 per  hour for staff time to locate and copy your health information and  postage at cost, if you want the copies mailed to you. If you request an  alternative format, we will charge a cost-based fee for providing your  health information in that format. If you prefer, we prepare a summary  or an explanation of your health information for a fee. Contact us using  the information listed at the end of this Notice for more information.

Right to Request Restrictions
You  may ask us not to use or disclose any part of your protected health  information for education, payment, or operations. Your request must be  made in writing by mail to the Privacy Officer. In your request, you  must tell us (1) what information you want restricted, (2) whether you  want to restrict our use, disclosure, or both, (3) to whom you want the  restriction to apply, and (4) an expiration date. You may revoke a  previously agreed upon restriction at any time, in writing.

Right to Request Alternate Communications
You  may request that we communicate with you using alternative means or an  alternate location. We will not ask you the reason for your request. We  will accommodate requests, when possible.

Right to Request Amendment
If  you believe the information we have about you is incorrect or  incomplete, you may request an amendment to your protected health  information as long as we maintain this information. While we will  accept request for amendment, we are not required to agree to an  amendment.

Right to an Accounting of Disclosures
You  may request that we provide you with an accounting of the disclosures  we have made of your protected health information. This right applies to  disclosures made for purposes other than education, payment, or  operations. The disclosure must have been made after April 14, 2003 and  no more than six years from the date of the request. This right excludes  disclosures made to you or to family members or friends involved in  your care. The right to receive this information is subject to  additional exceptions, restrictions, and limitations.

Right to Obtain Paper Copy of this Notice
You  may obtain a paper copy of our Notice of Privacy Practices by  contacting the Privacy Officer at the addresses or number listed below  and requesting that a copy be mailed to you.

If  you believe your privacy rights have been violated, you may file a  written complaint with our Privacy Officer or the Secretary of the  United States Department of Health and Human Services in Washington,  D.C. No retaliation will occur against you for filing a complaint.

Contact Information
Privacy Officer
Northwest Family Services
6200 SE King Road
Portland, Oregon